Refund Policy

1. Scope

This Refund Policy applies to paid SocialPostMockup Premium purchases. The free studio, guest downloads, and unpaid features do not involve a payment and are not eligible for a refund.

2. Merchant of Record

Premium payments are processed by Paddle, the Merchant of Record. Your payment receipt, invoices, taxes, and billing support are handled by Paddle. Refunds, when approved, are issued by Paddle back to the original payment method.

3. 14-day refund window

If you are not satisfied with Premium, you may request a refund within 14 days of the original purchase date. Email hello@socialmockup.online from the same email used at checkout and include:

• the email address on the Paddle receipt;
• the transaction or order ID, if you have it;
• a short reason for the request.

We will review the request and, where approved, work with Paddle to refund you. Refund timing depends on Paddle and your payment provider.

4. After 14 days

Requests made more than 14 days after purchase are generally not approved, except where required by law or in exceptional cases (for example a duplicate charge or a confirmed billing error).

5. Chargebacks

If you have a billing problem, contact us or Paddle first so we can help. A bank chargeback may delay resolution and can result in loss of Premium access while the dispute is open.

6. Effect of a refund

When a refund is completed, Premium access may be removed. Watermarks and free-tier limits can apply again to your account.

7. Contact

Refund requests: hello@socialmockup.online.

You may also use Paddle’s buyer support from your checkout receipt.